Partners together

We value your comments, we take on board all feedback sent to us. You can send us your comments by clicking on this link Comments and Suggestions form

If we receive any compliments about our staff or our service we share these with all staff members at our monthly Practice Meetings.  We also welcome feedback to be left on the NHS Choices website, the link for this webpage is here: NHS Choices then click on leave a review. These comments are always looked at and reviewed and we always ensure we write back with a comment.  If you have a complaint we would ask you to complete the form below rather then putting this on the NHS Choices website (due to patient confidentiality).


Adur Healthcare Partnership aims to give a friendly, caring and professional service to our patients.  

We aim to learn from any complaints/comments received to us.  We understand that sometimes things do not go to plan and you may have concerns about the service you have received. 

Who to talk to? Most complaints can be resolved at a local level. Please speak to a member of staff if you have a complaint; they will be able to help you with the next step. Alternatively, please ask to speak to the Reception Manager. A complaint can be made verbally or in writing. A complaint form is available from the reception and from our website. Please download the complaint form from the link which can be found below. Additionally, you can write to us via email to 

Patient complaint form

Patient complaint form large print

You can either post this to us or email this to us (address is on the form). Alternatively you can pick up a copy of the complaints form from the reception desk at either site.

Clinical complaints will be investigated by the named clinician, or senior partner.  

For a copy of our Complaints procedures please click here: 

Patient complaint information leaflet

Patient complaint information leaflet

Other local contacts

Healthwatch – Independant Health Complaints Advocacy Service (IHCAS)

Healthwatch West Sussex is your local consumer champion for Health & Social Care.  Healthwatch encourages feedback about services so that they can help influence and improve Health and Social care services. 

Healthwatch can provide a free independent health complaints advocacy service, which helps local people explore options for getting their voice heard when they feel something has gone wrong with their health service.  

From more information visit their website at or contact them at:

Telephone: 0300 012 0122


Address: The Billingshurst Community Centre, Roman Way, Billingshurst, West Sussex RH14 9QW


Independent Health Complaints Advocacy Services – ICAS

IHCAS can offer support help you to make a complaint about your local NHS service. They will provide the information that you need and a specialist advocate to support you to make a complaint about NHS care and treatment.  This is a free service and is independant of the NHS.

You can contact them by phone on 0300 012 0122


PALS (Patient Advice and Liaison Service) at WESTERN SUSSEX HOSPITALS NHS TRUST (WSHT)

You can contact PALS if you need someone to:

  • Pass on your compliments to staff
  • Listen to and support you
  • Help you sort out a problem or difficulty
  • Advise you what services are available and how to make a complaint
  • Provide information about healthcare related issues
  • Help arrange interpreting services
  • Make a record of the issues you want to raise

Contact details:

Worthing and Southlands

Tel: 01903 285032


St Richards

Tel: 01243 831822




Community & specialist nurses (incl childrens); continence; falls prevention; MSK referrals; podiatry; wheelchair service

Tel: 01273 242292




Mental health services including: child and adult services; dementia; substance misuse.

Tel: 01903 843026




Ambulance service and 111

Tel: 01273 484830